In the fifteen years I have been practicing as an Executive Coach in London, I am proud to have helped many clients transform their personal and...
What makes a “great communicator” great?
One of the recurrent topics among my coaching clients is their communication styles. Most of them, want to discover the way they are perceived by others. Hence, the questions: Am I engaging? Charismatic? Do I have credibility? Am I attractive as a leader? Trying to answer these questions with my clients for years, inspired me to analyse what makes an excellent communicator and whether we are born as one or there is a secret recipe to become one?
Aristotle said that exceptional communication requires three things: Ethos, Pathos, and Logos: Ethos meaning credibility, Pathos meaning emotion and logos referring to logic. Thus, I have researched what exactly ethos, pathos and logos represent. Could we train them? or are we simply born with these given qualities in our self? Believe it or not, I have found my answers in the area of neuroscience. Neuroscience has provided the most significant explanations about how the brain works and how to train certain parts of our brain to improve our Ethos, Paths and Logos. Neuroscience can be a rather complex topic, but, I will try to summarise the basics in few lines:
Our brain is divided into three parts: the instinctive brain (also called reptilian), the emotional brain and logical brain. Each of these parts have a particular function. The reptilian is the part of our brain that ensures survival, i.e. when we are in danger the reptilian brain will get activated. The emotional part of the brain is 20 times more powerful than the logical brain and when activated, it releases three different types of hormones: oxytocin (love/connection) serotonin (pride /esteem) and cortisol (stress/fear).
If you think about neuroscience in the context of communication, it is clear that to become a good communicator, one needs to create a response in each of these three parts of the brain. For example, a leader that provides security and hope is tapping into the reptilian brain by calming it down. For this same reason, when someone communicates a strong message through their voices, bodies, postures, and smiles, that is tapping directly into the emotional side of our brain. The empathy created through your body language can win people by creating a chemical reaction in their brains, leading to the release of oxytocin (remember the love hormone!).
Finally, there is the logical brain. Most of the people think (definitely my clients!!) this part of the brain is the most important one, but the reality is that we do not use logic as much as we think we do. If you manage to convey security and empathy in your messages, half of the work is done. The role of the logical brain is not overanalyse facts and figures, but to create patterns, balance, and structure of the speech that is easy for the audience to understand and remember. Outstanding speeches generally share some common features such as sequencing arguments (people love patterns); balance arguments; use of rhyme (rhymes will stick to our minds easily), short sentences; (less is more rule!). Also, remember, people don’t understand numbers, so keep your numbers and stats simple!
Thus, coming back to the initial question: What makes a great communicator great then? There is not just one straightforward answer to this. However, if you are aware of your audience needs, and you tap into the three parts of their brain (reptilian for security and hope; emotional side for the empathy, and logic for the arguments and style), you are definitely on the right track!